Helpful Medicaid Contacts
Here are some helpful resources for Medicaid recipients and health care providers transitioning to the new managed care system that went into effect April 1:
- Managed Care Organizations (MCOs) offer health coverage to most Medicaid recipients:Amerigroup Iowa, Inc.
Member services: 1-800-600-4441
Provider services: 1-800-454-3730
Member services: 1-855-332-2440
Provider services: 1-855-287-7855
UnitedHealthcare Plan of the River Valley
Member services: 1-800-464-9484
Provider services: 1-888-650-3462
- Medicaid Member Services assists Medicaid recipients with questions and concerns about health care coverage, MCO enrollment, and which MCOs their health care provider has signed up with.
Toll Free: 1-800-338-8366
Des Moines area: 515-256-4606
- Iowa Medicaid Provider Services enroll health care providers with Iowa Medicaid and assist with eligibility and MCO questions.
Toll Free: 1-800-338-7909
Des Moines area: 515-256-4609
- Managed Care Ombudsman can help Iowa Medicaid recipients who live in a health care facility, assisted living program or elder group home, as well as those enrolled in certain Home & Community-Based Services programs.
Toll Free: 1-866-236-1430
More information: https://www.iowaaging.gov/long-term-care-ombudsman/managed-care-ombudsman