Helpful Medicaid Contacts

Here are some helpful resources for Medicaid recipients and health care providers transitioning to the new managed care system that went into effect April 1:

  • Managed Care Organizations (MCOs) offer health coverage to most Medicaid recipients:Amerigroup Iowa, Inc.
    Member services: 1-800-600-4441
    Provider services: 1-800-454-3730
    Web: www.myamerigroup.com/IA

    AmeriHealth Caritas
    Member services: 1-855-332-2440
    Provider services: 1-855-287-7855
    Web: www.amerihealthcaritasia.com

    UnitedHealthcare Plan of the River Valley
    Member services: 1-800-464-9484
    Provider services: 1-888-650-3462
    Web: www.UHCCommunityPlan.com/ia

  • Medicaid Member Services assists Medicaid recipients with questions and concerns about health care coverage, MCO enrollment, and which MCOs their health care provider has signed up with.
    Toll Free: 1-800-338-8366
    Des Moines area: 515-256-4606
    Website: www.IAHealthLink.gov
    E-mail: IMEMemberServices@dhs.state.ia.us
  • Iowa Medicaid Provider Services enroll health care providers with Iowa Medicaid and assist with eligibility and MCO questions.
    Toll Free: 1-800-338-7909
    Des Moines area: 515-256-4609
    E-mail: IMEProviderServices@dhs.state.ia.us