Job Description

Senior Counselor

MISSION STATEMENT: Systems Unlimited, Inc. offers personalized services within local communities which help people improve and maintain the quality of their life.

PROGRAM ASSIGNMENT: Supported Community Living

IMMEDIATE SUPERVISOR: Staff Manager

MINIMUM QUALIFICATIONS: Preference of a BA or BS from an accredited college or university and/or a combination of education and experience which totals three years.  A service provision background is essential.  Supervisory experience is preferred.

OTHER QUALIFICATIONS: A valid driver's license and a driving record that is acceptable from a risk management perspective may be required. The physical ability to assist in lifting consumers may also be required for some assignments. The ability to communicate clearly in oral and written form is essential.

POSITION SUMMARY:  Responsible for the development and supervision of counselors and/or respite providers to ensure services are provided as stated in individual service plans.  Facilitates counselor training and ensures requirements are met.  Is the primary contact for day-to-day issues regarding assigned supervisory and site caseload that may arise.

PRIMARY RESPONSIBILITIES:

A.  Service Provision

  1. Works with supported living staff, management, internal departments, and additional      stakeholders to ensure service implementation as stated in individual service plans.
  2. Schedules and facilitates monthly staff meetings to convey pertinent information in a timely      manner. 
  3. Ensures medical needs of individuals are met.  This includes, but is not limited to, ensuring      timeliness of medical appointments, attending appointments, following up on noted medical      concerns, ensuring current and accurate documentation and communication relating to the       individual’s medical, etc.
  4. Responsible for managing individual’s personal accounts and resources.  Acts as a contact to      accounting to resolve any financial concerns relating to assigned caseload. 
  5. Ensures all files at site are kept current and maintained in accordance with established      standards.
  6. Reviews and approves service notes and additional documentation.
  7. Provides service updates to Case Management and additional stakeholders when requested and communicates service needs and changes to appropriate parties in a timely manner.
  8. Provides problem-solving and mediation for individuals and their ISP teams to resolve conflicts/foster relationships relative to the needs of the individual.
  9. Collaborates with support departments to ensure departmental recommendations are      implemented in a timely manner.
  10. Completes additional assigned duties.  The size of supervision load and caseload will vary       based on the specific duties assigned, which may change as agency need dictates.

B.  Supervision

  1. Trains direct reports and substitute staff on all aspects of direct service provision. Responsible
     for ensuring direct reports provide high-quality service provision and implementation of service plan. 
  2. Performs and documents weekly out-of-ratio supervisory shifts during service provision to ensure direct reports are providing services in a manner that is consistent with the service plan, training, and agency core values and mission.
  3. Completes and delivers direct report evaluations within established timelines.  Provides ongoing timely feedback on performance and addresses performance concerns.
  4. Responsible for all aspects of assigned supervisory caseload including development and      discipline. Provides coaching/mentoring to support development of essential leadership skills.
  5. Pro-actively works with immediate supervisor and/or Human Resources to ensure direct reports adhere to established agency policies and procedures. 

C.  Financial

  1. Completes staff schedules that reflect appropriate ratios and are in line with established
    budgets on a monthly basis. Responsible for working/filling open direct care shifts in a financially-responsible manner.
  2. Works specified number of budgeted direct care hours.
  3. Reviews schedules/budgets with Staff and/or Service Managers to ensure services are       provided as determined in budgets.
  4. Reviews and approves direct report clocked hours within established timelines
  5. Reviews overtime report.  Pro-actively works with supervisor to minimize overtime.
  6. Completes and submits necessary payroll forms within designated timelines.
  7. Pro-actively uses additional financial tools and reports to ensure responsible financial      management of assigned caseload.
  8. Works with Finance Department to ensure services are provided within established guidelines.
     

D.  Commitment to the Mission, Vision, and Core Values

  1. Establishes positive internal/external working relationships.
  2. Shares pertinent information with necessary parties in a timely manner.  Uses respectful, open       and honest communication.
  3. Works to establish and maintain a positive corporate culture that embraces the Core Values of      the agency.
  4. Solicits feedback from stakeholders and uses information to strive for improved services.
  5. Actively works to identify and remove barriers to services.
  6. Learns from mistakes, admits mistakes, and takes personal responsibility for decisions and      actions of self and staff.
  7. Gives constructive, timely feedback.


SECONDARY JOB DUTIES:

  1. Participates in the on-call rotation of designated cluster group.

IV. POSITION AND ENVIRONMENTAL CONTEXT

  1. The position entails a high degree of accountability and consequence of error.  Is responsible for the health and safety of individuals receiving services, money, agency assets, equipment, and personnel. Errors in judgment can result in severe consequences to the agency.
  2. The position represents the organization in many different forums. Professionalism in dress and conduct as well as appropriate representation of the agency is expected.
  3. Many position requirements occur in individual homes.  Therefore, the ability to travel      extensively throughout the community is required.
  4. This position requires communication and interplay with a number of internal and external stakeholders.  Therefore, professional and timely communication is considered a key component of this position.
  5. Adheres to office etiquette standards and expectations.
  6. The position requires work in the evenings and weekends.
  7. The position requires the performance of tasks requiring visual, manual, communication, and      analytical abilities within an independent work setting.
  8. The job duties and performance expectations are based on the mission, vision, and core values  
    of the agency.  This job description forms expectations of ethical, value-based behavior with the fulfillment of the job duties.

The job duties and performance expectations for this position are based upon the Mission and the Core Values of the agency. The description, therefore, forms expectations of ethical, values-based behavior in the provision of services.

Download an application, complete it and send it to us by mail or fax. Please submit your cover letter and resume with the application. The application requires Adobe Acrobat Reader 3.0 or above.
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